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        <link href="http://marcus.bointon.com/archives/89-Case-study-how-not-to-handle-unsubscribes.html" rel="alternate" title="Case study: how not to handle unsubscribes" />
        <author>
            <name>Marcus Bointon</name>
            <email>marcus@bointon.com</email>        </author>
    
        <published>2010-05-04T07:17:00Z</published>
        <updated>2010-05-04T08:41:42Z</updated>
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        <title type="html">Case study: how not to handle unsubscribes</title>
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                <p>Generally I don't like to publicly point the finger in cases like this, but this time I will: <a href="http://www.tescocompare.com/" rel="nofollow">Tesco Compare</a>, it's your turn.</p>
<p>I last used Tesco Compare a couple of years ago while looking for car insurance. About a year ago they began sending me promotional email, clearly realising they had a list they had not been using. I've moved to France and I'm really not interested in UK car insurance any more, so I wanted to unsubscribe.</p>
<p>The message they sent me shows they are handling my data correctly to some extent - they have my email address right, they addressed me by name. It also contains an unsubscribe link. That's the good bit over - It all goes downhill from there.</p> <br /><a href="http://marcus.bointon.com/archives/89-Case-study-how-not-to-handle-unsubscribes.html#extended">Continue reading "Case study: how not to handle unsubscribes"</a>
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        <dc:subject>critique</dc:subject>
<dc:subject>email</dc:subject>
<dc:subject>email marketing</dc:subject>
<dc:subject>tesco</dc:subject>
<dc:subject>unsubscribe</dc:subject>

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